Terms & Conditions

Koa by Kaitlin products are hand-crafted items. As such, ultra-slight variances in glaze, size, texture and weight may exist within designs. These inconsistencies are inherent to the ceramic process and are historically considered to be an attractive aspect of the craft.
We love to keep all Koa by Kaitlin products fresh and exciting. We aim to create a uniqueness to all Koa products via limiting the number of designs produced. We only produce in small production runs.

FREE STANDARD SHIPPING on domestic orders over $150

All Koa by Kaitlin goods will be shipped via Standard Australia Post services. If you need express post please email us at hello@koabykaitlin.com.au for a quote and ETA.

All orders are dispatched between 1-3 days of purchased date.  Please note, during sales /busy times, there may be some slight delays.  Please allow 3-7 business days for delivery.

We can post International, please email us at hello@koabykaitlin.com.au for a quote.

 All prices are in Australian Dollars (AUD) unless otherwise stated.
Orders cannot be cancelled once dispatched with Australia Post.
Refund Policy-
Please choose carefully.
Koa by Kaitlin offers a guarantee against defects created at the time of manufacture and does not refund for change of mind. Goods will be exchanged if they are found to have manufacturing defects if returned to Koa by Kaitlin for quality control inspection and replacement, refunds will not be given.
Claims against our guarantee or breakage in transit must be brought to our attention with 7 days of receipt and must be submitted to hello@koabykaitlin.com.au with photographic evidence.
Koa by Kaitlin products are not guaranteed against chipping, accidental breakage or general wear and tear.
Please email us for further questions. hello@koabykaitlin.com.au

Please contact us if you have any further questions.