Terms & Conditions

Koa by Kaitlin products are hand-crafted items. As such, ultra-slight variances in glaze, size, texture and weight may exist within designs. These inconsistencies are inherent to the ceramic process and are historically considered to be an attractive aspect of the craft.
We love to keep all Koa by Kaitlin products fresh and exciting. We aim to create a uniqueness to all Koa products via limiting the number of designs produced. We only produce in small production runs.
We will be working from our Bali Studio from the 7th of February till the 21st (2017)
Any orders placed in this period will be sent on the 22nd of February.
Please allow 5-7 working days for postage.
 All prices are in Australian Dollars (AUD) unless otherwise stated.
Orders cannot be cancelled once dispatched
Refund Policy-
Please choose carefully.
Koa by Kaitlin offers a guarantee against defects created at the time of manufacture and does not refund for change of mind. Goods will be exchanged if they are found to have manufacturing defects if returned to Koa by Kaitlin for quality control inspection and replacement, refunds will not be given.
Claims against our guarantee or breakage in transit must be brought to our attention with 7 days of receipt and must be submitted to hello@koabykaitlin.com.au with photographic evidence.
Koa by Kaitlin products are not guaranteed against chipping, accidental breakage or general wear and tear.

Please contact us if you have any further questions.